FAQs

We ship to The 48 Continental United States, If we ship to Alaska or Hawaii this option will display on the checkout page.

We have some products that have shipping restrictions, these restrictions are explained on each product page. Check the product page or review this link for more information: 
PRODUCT SHIPPING RESTRICTIONS>>

Troubleshooting:
What Country have you entered?
What State have you entered?
What City?
What Zip Code?

Our system needs this info to be able to provide a shipping quote.

Check your existing address for proper data by clicking the "My Account" link at the top of every page and choosing; Manage my Address Book; Review the address data to be sure it's complete. Save and go back to the checkout page to complete your order.
 

Shipping          

** Processing Time Exceptions:  We make every effort to deliver your package to you as soon as possible. However, there are some conditions that may cause delay: Credit Card Approvals: Inconsistent Credit Card, billing and /or shipping information may delay your order.
 

^** NOTE:  PLEASE ALLOW 24-48 HOURS FOR ORDER FULFILLMENT AND PROCESSING.  IF YOU NEED IT SOONER, PLEASE DO NOT HESITATE TO CALL OUR CUSTOMER SERVICE LINE AT 601-884-0054.
 

We strive to deliver your orders as quickly and efficiently as possible. So at this time, we are not  able to deliver to unconfirmed addresses, military addresses and PO boxes.
 

Check your "My Account" page for current Shipping Exceptions:

Survival Kits ship directly from the manufacturer, these products contain food and water are made to order to ensure freshness.  During any international crisis such as hurricane Sandy, or the earthquake in Japan, demand for Survival Kits, Emergency Food and related products increase greatly. We strive to update order processing times changes due to high demand as soon as we are notified by the manufacturer. In all cases all orders are processed on a first-in first-out basis.

Air Mattresses and Waterbeds:  These items are manufactured to order and ship directly from the manufacturer. Sometimes demand can affect order processing times.
 

¹ Truck Delivery (LTL)

Some items on our website are too large and/or heavy and require special shipping.  Truck Delivery is different than standard UPS, FedEx, or US Mail in two ways.

1. ) Once your merchandise arrives at the delivery agents pick-up location, he/she will call you to set up a delivery appointment. Most truck delivery companies offer appointment windows (usually 2-4 hours) between 8:00am and 5:00pm EST, Monday through Friday.

2.) The products will be delivered to the driveway or curb outside of the delivery address provided upon purchase. It is the customers responsibility to transport the product(s) inside, however several truck freight companies offer additional services to help move merchandise from the truck into your home or office. At the time your merchandise leaves the warehouse, we will email you the tracking information and you can contact the shipper directly to inquire about additional shipping services. In this event, it is your responsibility to directly pay the truck delivery carrier for any additional services.

Please make sure that you inspect the package(s) at the time of delivery. If the box has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, “Product Damaged” clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.
 

Exclusions: Certain products we offer do carry associated shipping charges either per item or per order amount. This information is noted on each product page and the total shipping charges, if any, will be detailed in the shopping cart page prior to checkout. Order Amount for promotional shipping may not include, and offer doesn't apply to, gift cards, bulk orders, applicable shipping charges or sales tax. Some items have specific shipping charges and are not eligible towards the qualifying amount for the reduced shipping rates or free shipping. Other eligible item(s) in your cart at time of checkout will still count towards the qualifying total.

For Truck Freight shipments:

• Residential deliveries, you will be contacted for an appointment as soon as your order arrives at the local terminal.
• For commercial deliveries, no appointment will be made. If you need to make one, please contact us.

“We strive everyday to exceed your expectations” 
 

Your “My Account” Page

After creating your account you will receive the following benefits:

• Accumulate  Reward Points   redeemable for Cash Discounts.  
• Shop Faster with super fast one page checkout.  
• Keep track of the orders you have previously made.  (Order History)
• Track your shipped orders status with on-site comprehensive Order Tracking. 
• One Click Re-Orders.  
• Get Invoice Copies.  Manage Your Wish List.  
• Join our Monthly Deals Newsletter.

My Account Menu

• Login / Register
• Forgotten Password
• My Account
• Wish List
• Order History
• Downloads
• Returns
• Transactions

We want you to feel as comfortable buying through JackBGoods as possible, therefore we offer different ways to place an order:

• Order online! - When you place an order through our website you will find it safe, easy, and fast and completely secure. You can make changes and review what you have entered nearly every step of the way. Available 24/7.  
• Call us! - Our sales and service team is ready to place your order over the phone. You can reach us at  (601) 884-0054, 7am-7pm CST.  
• Mail-In Your Order! For details on how to mail in your order, see payment options..

Tracking links are sent to your email address when your order ships.  Shipping status is always available via the "My Account" link at the top of any page.

Your order #'s are shown under your Order History. Click on your order number to view the details. Click on the Tracking Number to see complete tracking details for your shipment. If you checkout as a guest. track your order through the links we supply in your email.

We strive to deliver your orders as quickly and efficiently as possible. So at this time, we are not  able to deliver to unconfirmed addresses, military addresses and PO boxes.

Check your "My Account" page for current Shipping Exceptions:

Survival Kits ship directly from the manufacturer, these products contain food and water are made to order to ensure freshness.  During any international crisis such as hurricane Sandy, or the earthquake in Japan, demand for Survival Kits, Emergency Food and related products increase greatly. We strive to update order processing times changes due to high demand as soon as we are notified by the manufacturer. In all cases all orders are processed on a first-in first-out basis.

Air Mattresses and Waterbeds:  These items are manufactured to order and ship directly from the manufacturer. Sometimes demand can affect order processing times.
 

¹ Truck Delivery (LTL)

Some items on our website are too large and/or heavy and require special shipping.  Truck Delivery is different than standard UPS, FedEx, or US Mail in two ways.

1. ) Once your merchandise arrives at the delivery agents pick-up location, he/she will call you to set up a delivery appointment. Most truck delivery companies offer appointment windows (usually 2-4 hours) between 8:00am and 5:00pm EST, Monday through Friday.

2.) The products will be delivered to the driveway or curb outside of the delivery address provided upon purchase. It is the customers responsibility to transport the product(s) inside, however several truck freight companies offer additional services to help move merchandise from the truck into your home or office. At the time your merchandise leaves the warehouse, we will email you the tracking information and you can contact the shipper directly to inquire about additional shipping services. In this event, it is your responsibility to directly pay the truck delivery carrier for any additional services.
 

Please make sure that you inspect the package(s) at the time of delivery. If the box has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, “Product Damaged” clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.
 

Exclusions: Certain products we offer do carry associated shipping charges either per item or per order amount. This information is noted on each product page and the total shipping charges, if any, will be detailed in the shopping cart page prior to checkout. Order Amount for promotional shipping may not include, and offer doesn't apply to, gift cards, bulk orders, applicable shipping charges or sales tax. Some items have specific shipping charges and are not eligible towards the qualifying amount for the reduced shipping rates or free shipping. Other eligible item(s) in your cart at time of checkout will still count towards the qualifying total.
 

For Truck Freight shipments:

• Residential deliveries, you will be contacted for an appointment as soon as your order arrives at the local terminal.
• For commercial deliveries, no appointment will be made. If you need to make one, please contact us.

We accept all major credit cards including

Visa, MasterCard, American Express and Discover.

 
Our Secure Credit Card Processing requires your billing address to match your credit card billing information.
 

The information you enter remains encrypted for your security. We use the latest SSL Technology to insure your information is always secure. Secure pages begin with the HTTPS://. JackBGoods goes as step further and incorporates Extended Validation SSL Showing Green in our secure address and includes $1,700,000.00 in insurance to back it up.
 

ACH Debit Bank Transfer

 

ACH Debit Bank Transfer - ACH payments are electronic payments that are created when the customer gives an originating company (JackBGoods Outlet Store (originator)), authorization to debit directly from the customer's (Your)checking account for the purpose of bill payment.

With your authorization we can debit / draft your checking account. With ACH Debit there is no USPS Mail saving 3-4 days. You will receive a receipt via email the day it is processed. ACH Debit transactions process in 2 Buisinss Days, saving at least 1 business day on order processing!

ACH Debit Payment Reward - 3% Discount off your order. - $1 Fee per Transfer. 


NOTE:  Restrictions Apply; See Below*

 

Check / Money Order

This option is great if you like saving money, are good at planning and have the time. Set us up on your online bill pay, mail a check or mail a money order.
 

USPS First Class Mail takes 1-3 Business days to arrive. Personal and business checks, please allow 3 business days for your check to clear.  Checks issued through your Online Bill Pay clear in 2 business days, USPS Money Orders clear and ship the same day received.
 

Super-Fast Option: Send a USPS Money Order overnight via Priority Mail Express next day service or Priority Mail - We ship immediately when received.
Check / Money Order Payment Type Reward -3% Yes we give a discount for paying by check / money  order!:
3% is automatically discounted from your total.


NOTE:  Restrictions Apply; See Below*

 

Bank Wire Transfer ($200 Minimum)

Only Available for orders of $200 or more - Bank to Bank - A Bank Wire Transfer is an electronic payment service for transferring funds by wire. Also known as a wire transfer, money goes from one bank to another, your bank to our bank.  Each party to a wire transfer needs a bank account. Transfers arrive at their destination on the same business day they're sent and confirmed usually in 24-48 hours.  No allowance for mailing or collection time is required. Note: Our bank charges a fee to receive the transfer, we cover this fee.
 

To send a wire transfer, some banks have it online and some you need to visit your local branch and provide the banking information for the recipient's account:

Bank Wire Transfer - Available for orders of $200 and above.
Payment Type Reward -3% is automatically discounted from your total.

*NOTE: Restrictions - We reserve the right to hold your shipment until your check clears.   We may do this for new customers, customers with a limited history with us or purchases over a certin amount.

*** United States Postal Money Orders ship right away. (next shipping day)
*** Bank Wire Transfers ship right away. (next shipping day)

(  Detailed receipt / instructions for your selected payment method are included in your Order Confirmation Email. )

 

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Jack’s Rewards

We Love  repeat customers!  To thank you for your business, we give Reward Points for each of your purchases.

Here’s How It Works

• You receive 1 point for each dollar you spend.
• Points accumulate each time you make a purchase and are posted to your account when your order is shipped and completed.
• You can use your points on your very next purchase or save up and buy products with just points.
•  250 points equals five bucks.

Bonus Rewards

Your testimonial and product reviews are extremely important to our success.

Approximately 15 days after your order we send you a review request. We have had some fantastic product reviews and this truly is our highest compliment.

As a way of saying thanks, for a limited time, when you review your purchase or send us a testimonial you will earn 200 reward points added to your account. (all submissions are reviewed by the site administrator and do not automatically qualify) (only one review per product purchased and only one Testimonial can qualify for rewards)

Here’s How It Works

• You will get 200 points when your review is approved.
• You can use your points on your very next purchase or save up and buy products with just points.

To use your Reward Points

1. Log In
2. Use Reward Points for your Purchase; add your purchase to the Shopping Cart. The Main Shopping Cart (not the mini cart)  is the best place to apply your rewards because it lists your available balance. You can use your rewards on the checkout page if you know how many points you have.
3. Click on - Use Reward Points (Available XXXX)
4. You may apply as many of your earned reward points and you have listed above (Available XXXX)
5. Points to use (Max 3646): ____________     (Max is the amount to pay for your item in full)
6. Proceed to checkout and your Order Total will be updated with the reward points you applied.
7. Earn More Points...

We strive for 100% Satisfaction. JackBGoods wants you to be 100% happy with your purchase experience. We hope you love everything you receive from us, but if you are less than 100% satisfied, you may return or exchange any item within 30 days for any reason. Call 1-601-884-0054 for details.   We want to make it right for you, as quickly and easily as possible.
 

As a BBB ACCREDITED BUSINESS Since 1/30/2012. We Follow the guidelines and standards of the Better Business Bureau, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.



 

Earn extra $$$$$$$$$$ money by referring your friends, relatives and guests. Give them a discount coupon (we supply this) and they get a discount and you receive commission on the sale!! ( no website or blog required) 

If you administer or own a website, blog or webpage - we have ads and related content banners with clickable links to place on your page. So if, for example, you write about boating on your family blog, you can place banner ads with boating product links on your page!  Simply sign up and get your links and banners, place on your page and when one of your referred guests buys - You Earn Commission! 

It's easy! Check out the Affiliate link at the bottom of every page to join and start earning commissions today.





 

This Web site takes every precaution to protect our users' information. When you send sensitive information (such as your credit card number) to us via our order form, that information is encrypted and protected with SSL, the current industry-standard encryption protocol. When you are on such an SSL-protected page, a picture of a closed lock appears at the bottom or top of some Web browsers. At other times this lock appears open. Another way to tell if you are on a secure page is to look at the address or URL of the page. (Look in the address box or right-click on the page and select "Properties".) These secure SSL-encrypted pages have URLs that start with https:// instead of http://. If you have any questions about security at our Web site, use the Contact Us page on our site.
 

Legal Disclaimer
We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law, or to comply with a legal process served on our Web site.